Operations Behind the Brand

Elite back-of-house systems. Deployed remotely to your venue.

Stop margin leakage from your invoices, rotas and reviews.

Hospitality venues of different sizes, luxury resorts, multi-property portfolios and premium lifestyle brands lose margin in three places their managers are too busy to watch: supplier invoices, labour hours and unanswered guest reviews. We run all three from the outside, on the systems five-star groups use — without the five-star overhead.

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Choose the route that suits you. Start your selected BOH support service today, or speak with Michael first for a complimentary 15-minute operational review of your venue’s current back-of-house priorities.

BOH Management Partners
Why I built BOH Management Partners 90 seconds

The Problem

The margin erosion

Very little of it shows up as a single bad number. It arrives as a slightly worse month, then another one.

  1. The price that moved and nobody checked

    A distributor lifts a case price by four percent. It clears your goods-in, your GP drops, and by the time anyone notices it has been the new price for two quarters. Nobody reads every line of every delivery note. The margin goes anyway.

  2. Six hours on a spreadsheet, and still overstaffed on a wet Tuesday

    Rotas get built on memory and optimism. Quiet days carry a full floor, busy days run short, and the manager who built it spent a Sunday doing it instead of running the venue.

  3. The review nobody answered is still the top result

    A guest has a poor experience on a Friday night and leaves a review. Nobody replies, because Friday night is Friday night. It sits at the top of your listing for a year, quietly re-pricing every booking decision made after it.

The Solution

The Back of House partner that protects your profit.

Invoice & Cost Control

We check every supplier invoice, line by line — so no hidden charges slip through.

  • Line-by-line invoice auditing
  • Catch hidden price hikes & overcharging
  • Cost variance monitoring — compared against what each supplier last charged you
  • Flag overpayments and incorrect charges for you to claim back

Margin & Profit Protection

We work quietly in your background to keep your money where it belongs.

  • Protect your profit margins day by day
  • Find and fix hidden profit leakage
  • Ongoing monitoring — not just a one-off check
  • No disruption to your business
  • You remain fully in charge — we carry the load

Stock, Waste & Accountability Phase 2 · Coming soon

Nothing leaves your business unrecorded — every item accounted for.

  • Full waste tracking & valuation
  • Monitor stock loss and disappearing inventory
  • Log all staff meals and staff benefits
  • Track complimentary items — free meals, drinks, giveaways
  • Complete transparency over every outgoing product
  • Automated theoretical variance tracking — the gap between actual and theoretical stock use, from your till recipes, down to the exact percentage

For every kind of hospitality venue

Restaurants Bars Nightclubs Pubs Hotels Resorts

Michael J Husbands, Managing Partner, BOH Management Partners

The Partner

Your Back of House. My Life’s Work.

Hello — I’m Michael. For more than 40 years, hospitality hasn’t just been my career — it’s been my life. I’ve walked every corridor, managed every shift, balanced every budget, and solved every challenge that comes with running great venues — from the UK to Southeast Asia, the UAE, and beyond.

“There is no such thing as a bad business or bad staff — only bad management.”

Michael J Husbands Read Michael’s story

My Promise to You

  • 40+ years hands-on, real-world leadership — publican, owner-director, GM, facility manager — every role, every level
  • Founder & Director, Hospitality Services in Asia — 20+ years — building, launching, and managing diverse hospitality projects across the region
  • VIP Speaker — VSBG (Vietnam Singapore Business Group) — invited to share expertise with top industry leaders
  • Global proven experience — UK · Southeast Asia · UAE — understands what matters to you, wherever you operate
  • Trusted at scale — one of the largest oil companies in the UAE · 20 sites · 5,000+ team members — delivered for the biggest, and care about the smallest
  • Simple, honest, human — no jargon. I’ve been in your shoes, and I’m here to help

What We Do

The technical service menu

Experienced oversight, supported by simple digital workflows

Submit supplier invoices, weekly labour and takings information, and links to your review profiles through our agreed process. BOH Management Partners reviews the information, flags notable price changes and operational patterns, and provides clear, practical updates. We also monitor guest reviews and prepare or support responses in line with your agreed approach.

You receive regular reporting and direct operational insight from Michael, backed by 40 years of hospitality experience.

Automated invoice capture and price auditing

Your staff photograph a delivery note on their phone, or forward the supplier’s PDF. It is read into structured line items — supplier, product, quantity, unit price — and every unit price is compared against what that supplier last charged you for that product. A rise above your threshold raises an alert before it becomes a habit. Anything the system is not certain of waits for a human rather than writing a wrong number into your figures.

Labour cost visibility

Your labour cost, reported against trade, in the same dashboard as your supplier spend — so the weeks you were overstaffed are visible as a number rather than as a feeling at the end of the month.

Guest review management

Every new review across your listings is picked up, read for tone, and answered with a drafted reply written in your venue’s register. Nothing is posted until you approve it: on Google and Facebook, one click posts it; on TripAdvisor and Booking.com, the approved reply is ready for you to paste in.

Three Steps

How it works

  1. Onboarding & Sync

    We handle 100% of the tech setup. During your 30-day onboarding and baseline period, we connect your Google and Facebook review pages, register the staff who send in invoices, and set up a short weekly form for your labour cost and takings.

  2. Hands-Free Daily Operation

    Staff simply photograph delivery notes or forward supplier PDFs to our upload address. Our AI checks every unit price against what that supplier last charged you, and it reads every new guest review.

  3. Direct Final Approval

    You retain total control. Flagged price rises and your weekly labour cost against takings appear on your dashboard, and every drafted review reply waits for your approval: one click, from your phone.

Your Dashboard

Every number that matters, in one place

Supplier price rises, labour cost against takings, and the guest reviews waiting for your reply — your week, on one screen.

Illustration with sample data, Tier 3 shown. Your own figures appear once your venue is connected.

Pricing

Choose your level of investment

Every tier is delivered remotely, on your own systems, with no software for your team to learn.

Show prices in
Tier 1

Digital Reputation Shield

Fully managed operational reputation protection. Protect guest sentiment and prevent unresolved review issues from damaging bookings and revenue.

£350per venue/month Excluding VAT

Included human-led work
Continuous multi-channel monitoring, tailored drafted replies for your approval, immediate critical escalation alerts, recurring monthly insight reports, and active review-recovery actions.
Pros
  • Boosts local Maps SEO
  • Zero floor-team workflow disruption
Not included
  • Supplier invoice and price checking (in Tier 2)
Book a review
Recommended Tier 2

Margin & Supply Chain Auditor

Stop supplier overcharges, track credit notes, and protect your cash flow by identifying invoice leakage and price-spikes—typically recovering up to 5% in food and beverage margins before they become recurring costs.

£850per venue/month Excluding VAT

Pros
  • Catches hidden distributor inflation from the first price change
  • Precise food-waste data Phase 2 · Coming soon
Not included
  • Labour cost tracking (in Tier 3)
Book a review
Tier 3

Total Back-of-House Autopilot

Combine reputation protection, continuous invoice auditing, and weekly labour-to-sales visibility into a seamless corporate control system that actively shields your total operating profit.

£1,350per venue/month Excluding VAT

Pros
  • Labour cost tracked against takings, every week
  • One dashboard for reviews, supplier spend and labour
Good to know
  • 30-day onboarding and baseline period before full reporting begins
  • Best suited to venues with a regular weekly trading pattern
Book a review

BOH Operational Oversight — from £250 per month, per venue

Illustrative Financial Performance Scenarios

The figures below are illustrative examples demonstrating how external operational oversight captures baseline leakages. Actual results vary depending on individual venue management and baseline efficiency.

Scenario A

Independent Mid-Sized Venue

Illustrative Monthly Margin Recovery: £750

Core Operational Assumptions: Assumes a venue with an average monthly food/beverage supplier spend of £15,000, where continuous invoice auditing identifies a 5% baseline rate of supplier overcharges, unchecked price creep, or volume delivery variances.

Scenario B

Multi-Site Portfolio or High-Volume Outlet

Illustrative Monthly Cost Containment: £1,733

Core Operational Assumptions: Assumes an outlet with a weekly labour budget of £8,000, where active rota analysis against historical takings figures identifies a 5% baseline rate of unnecessary over-scheduling or shift-overlap, alongside continuous brand protection across review channels.

Independent venues

The Modular Service Builder for Independent Venues

Looking for tailored support for a smaller independent venue? The Modular Service Builder lets you choose the individual modules that best suit your operation. For larger hotels, resorts and multi-site businesses, our full-service packages above provide broader operational support.

Your modules
Core Platform Base Connection Included £250

We proudly charge zero setup fees to keep your initial capital protected. Our engagement begins with a mandatory 30-day onboarding and baseline configuration period to establish your automation tracks. Following the initial month, the service operates on a flexible, rolling monthly basis with no long-term minimum commitment, requiring a standard 30-day notice to pause or cancel.

Prices are per venue, billed monthly, and exclude VAT.

Book a Review

Fifteen minutes, and you will know where the money is going

Not sure which service is right for your venue? Book a complimentary 15-minute Operations Review with Michael J. Husbands. Discuss your current supplier invoices, labour costs, guest reviews, and operational priorities, then receive clear guidance on the most suitable starting point for your business.

To secure your complimentary 15-minute operational audit, please ensure you have two recent supplier invoices and your current live review listings ready to share.

Book Your Free Operations Review

By WhatsApp voice call or Google Meet video · Times are shown in your own time zone

FAQ

Common questions about BOH Management Partners

Book your free 15-minute review
How long does setup take?

Most venues are fully live within 10–14 days.

Do I need to install new software?

No. We work inside your existing systems.

Is my data secure?

Yes. Each venue’s data is kept in its own separate store, only staff you name can send invoices in, and nothing is posted without your approval. Full details on our Data Security page.

Can I start with a single service module or change my package later?

Absolutely. BOH Management Partners Ltd operates with complete operational flexibility. You can choose to launch with a single, standalone modular service to protect a specific area of your venue (such as external supplier invoice auditing or our active review shield), or you can start directly with any of our established multi-system tiers. You are completely free to upgrade your package or integrate additional service tracks at any point as your venue requirements scale.

How do you measure results?

A dashboard showing supplier price rises caught, labour cost against takings, and every review and reply.

Can I cancel?

Our engagement begins with a mandatory 30-day onboarding and baseline configuration period to establish your automation tracks. Following the initial month, the service operates on a flexible, rolling monthly basis with no long-term minimum commitment, requiring a standard 30-day notice to pause or cancel.